Customer Testimonials
Donaven was great and easy to work with and added no pressure to anything. The rest of the team I worked with and talked was great as well
Great service! Offered me a fair value for my trade in and were able to put me in my dream truck! Will definitely buy from them again!
Service was fast and accommodating! Very pleasant team and JJ took care of everything! Thank you!
The dealership was very welcoming. the management was kind as well as all sales associates. Mason was the best!
Reineke Ford has some of the best service people around! I always hope I get to see Tiffany when I’m there. She’s one of their very best employees.! Thanks, Reineke Ford service!
Cody was an excellent salesman! I highly recommend booking with him for your next vehicle! He’s honestly so down to earth and would definitely go to him for another purchase. I highly recommend this dealership.
We had such a great experience at Reineke Ford in Lima Ohio. Our sales consultant was Mason Rose and he provided excellent service. Explained all the features on our new vehicle and got us the best deal possible. Would definitely buy from there again.
Mackaid helped me get a used car from here. He was very knowledgeable on the car I wanted and I was in and out within 2 hours!! Unheard of at dealerships! Quick, easy, and painless! I highly recommend seeing Mackaid if you’re coming here!
A fast and easy process, with the knowledge and know-how of how to cater to specific needs.
Cody was very helpful in finding the best car for my budget. He researched the model to be able to explain all the options the car has, the ratings for the engine & transmission. The dealership staff were very friendly and the building was clean and comfortable.
Great experience. Had the car ready quickly. Finance was easy and quick. Eveyone was pleasant.
Serviced my car. Communicated well, answered my questions, let me know the progress. Very Good.
Dealing with Reineke was a very pleasant and wholesome experience. The entire staff was very helpful and friendly while we waited for our sales representative, Mason Rose, to finish with another customer.
The dealership itself and Cody newman made it real easy to walk out with a vehicle. Cody listened to my needs and made it happen. Very pleased with the whole experience
Donaven is a fantastic salesperson. He was very knowledgeable and answered all our questions. He met us aa soon as we got on the lot. Highly recommend.
Great service and friendly staff help full and pleasant took care of me immediately thanks
Cody was awesome! He had so much helpful information and is a pretty kewl dude. Very helpful with the entire process.
Our experience was a good one. We were able to make a deal on not only one, but two vehicles. Thankyou.
Very helpful, professional, made my key and it works well. Thank you for coming out to my house and for all your help.
No Pressure, Everyone was super friendly, knowledgeable. Love my new car and will recommend to friends and family!
I have used Reineke Ford for a number of years and find the work they preform to be very good. The staff is very good to work with. They are very friendly and courteous.
Awesome and quick service. The salesman i dealt with was great. His attitude and demeanor was professional. He also had a great sense of humor. Would look for him again in the future for my next and will for sure send anyone I know to see him
The process was seamless and Cody had everything ready for me. It was a quick in and out and everyone there had a welcoming attitude.
Helpful and dependable staff. Located my vehicle in Wisconsin with my exact requirements and brought it to Ohio within a few days.
I bought this vehicle out of state from Oliver and he made the whole process extremely easy going for me. Will definitely buy from him again in the future.
I had the best experience in the purchase of my new Mustang. Everyone I met was very knowledgeable and explained everything to me in a professional and efficient manner. I would definitely recommend to my friends and family!
Austin Edler has helped me with multiple vehicles in the past for me and my family members. He treats you like family, answers all questions and puts you at ease that you are getting the best deal and a safe vehicle. I will continue to go to Austin for our vehicles in the future. 10/10 would recommend him as your salesman.
no pressure and easy to work with. only negative was with the first quote. they gave too low of price for my trade-in which was out of kelly book range for my car in very good to excellent condition with farly new tires. so they improved the trade in allowance and we came to a deal to buy.
Reineke Ford was very helpful and accommodating when I came in after my car broke down and I needed to buy a new one. They helped me explore my options and provided a nice experience.
My experience was very easy. Everyone was courteous and professional, and made the car buying experience a smooth process from start to finish.
Definitely a great place to purchase a vehicle. They always treated my grandparents great and they done the same for myself!
Everyone was very friendly and accommodating. We received a quick, fair deal. Got what we were looking for. Received a fair trade.. Donavan and Everyone were professional.
Donaven was very nice and very helpful got us a good deal on our new car!
Austin is the best! Love Reineke Ford in Lima. I recommend getting your next vehicle from Austin.
Coming into this dealership I really didn’t know the nitty gritty about buying a vehicle, but please let me tell you that this man Donaven was the biggest factor in my decision. Donaven was very patient, kind, and just straight up genuine. I was very relieved that I got this guy and I would recommend Donaven Yager to anyone that is even considering buying a vehicle.
Donaven was so helpful and took his time and got me into something I wanted! Both Donaven and Josie were amazing! Made me feel comfortable and the made the process less over whelming!
April 7th I explained in detail when I dropped off the RV what the issue was, a few hours later l spoke to Tiffany on the phone again detailing the issue and also asked to have the front tires balanced and rotated. Late in the afternoon we were called to pick up the vehicle. While driving away from the dealership I immediately heard the noise and turned around and went back. I brought Tiffany out to listen to the noise, she had the mechanic come out and listen to the noise, he said he hadn’t heard it when he ... Read More DealerRater - Apr 8, 2025
Young Mr.Yager was dressed for success, he took care of me and showed demonstrations about my new vehicle. He was very knowledgeable and always had an answer to my questions. He came to me with a very positive attitude which ultimately got him the sale. Not only am I proud and grateful that Reineke Ford hired him, but I am also proud and grateful for him. Thank you for your time and diligence. Lo'Ron Gill
Very professional and they provide a fun and easy purchasing experience. The entire staff was awesome!
Jason was incredible. Fixed my problem that Ford pass created in about 20 minutes. The other lady that helped me was also very patient and such a help. Very good service
The experience was spot on and professional, what was said to be done was with quality and personal commitment
This was a Great Experience @ Reineke Ford. Emily does a Great Job in getting positive Results! We appreciate her !!!!
I live in Cincinnati and came home to Lima to see my parents. As I was driving on the highway I heard a loud noise and just thought it was the wind because it was heavy! I knew that it couldn’t be my car because I just got it serviced on Friday in Cincinnati. When I got to Lima I pulled over looked under my car and something was hanging. I called Reinke spoke up to Jaylen and he got me right in. He was professional, friendly, kind, and sufficient. The whole staff was amazing. Thank you
They always do a good job answering band fixing. Keep me up dated on re. Calls
I like the friendly atmosphere and always trying to be helpful and the good service on my car.
The employees are very kind. I like being able to pull inside the building when you have an appointment especially when the weather is bad. It’s nice too that they have pick up and delivery of your vehicle. We had to use it one time for delivery of our truck.
Everyone was very nice and helpful. Thanks for pickup and return. That is a good service
They are curtious and good at their jobs. They did what I asked and called before doing more.
Rickie Michael took very good care of me through the whole process, as he always does!
We were pleased with the service and especially with Rickie Michael. Everything went smoothly and the building was neat and clean.
I have dealt with this dealership for quite awhile and have had good experiences! Amber was very good to work with
The dealership was very helpful in responding to the problem I had and in explaining what they were doing to fix it. They completed fixing the problem to my satisfaction.
They did a great job everything was on time and at a reasonable price. Thanks
My service was second to none. My service technician was xtra helpful. Jaylyn will always be my go to person. Wonderful customer service!!
Appreciate them coming to my house to complete the recall work as we live 40 miles from dealership. Thank you.
I love the helpfulness of everyone at this dealership. Easy to communicate with and workmanship is above excellent. Would recommend to everyone,
Excellent service from start to finish. Decent cost for parts and labor. Will return again
Robert helped me through the whole process,.thank you for all of your help ! I highly recommend him for all your needs ! The experience was amazing!
Reineke's have the most friendly, knowledgeable employees .If there's an issue, they direct me to the person that takes care of that issue and it is addressed and taken care of .I appreciate all if you and tell and recommend your dealership!!
They didn't have the truck I wanted in stock and located the one I bought. I could have delt closer to home but Oliver answered all questions and kept me informed
Brandon was very nice and kept us informed. He was very helpful. Would ask for him again. We are very pleased!!
Did a great job on my vehicle done quickly and under estimate great experience at Reineke!
Dealer service scheduler (Jaylun) was very kind and helpful in getting my F150 in for service and master cylinder recall. 5 stars for him. Also very understanding in getting problem resolved after pickup.
Technician broke the brake switch doing the master cylinder replacement. Switch was replaced as expected. After I picked the truck up I was going down the highway with the cruise control set. Came up on slow traffic and hit the brakes to slow down and found the cruise control would not cancel. Had to shut it off manually. Little dicey for a minute. Took the truck back to ... Read More DealerRater - Sep 20, 2024
Nice waiting area. Was told recall would be done in July. Didn’t happen until August. Is done now. So far so good.
They helped me find what I needed and want Dustin was very helpful.I love my new truck
I had a great experience they had me in and out with in an hour!
The first time I used them for an oil change & tire rotation. Just moved back to the area. They did a good job!
Prompt friendly knowledgeable advisors who went the extra mile for me today answered all questions and got my service done quickly
All staff were very friendly, knowledgeable and willing to help. We ended up being at the dealer past closing time and not one person complained. This is the second vehicle that we have purchased through Oliver. Great salesman!!
Excellent service department. Fortunate to get same day service. Peasant comfortable waiting area. Nice place.
Great service. Friendly people. Car was done even before my appointment. I dropped car off early.
They try to get you in and out as quick as possible in the service area
One of the fastest oil changes I have ever got, just a little to pricey.
I have bought many cars or trucks from Reineke they are out standing! Two years ago I bought a truck my salesman was Oliver he was the best four weeks ago I went into purchase a car I was very lucky to get Oliver again! He is truly a great salesman and I love ❤️ my new car! Thanks Oliver!!!!
We were treated good. Our salesman was knowledgeable. Was pleased with everything.. will come back.
They have a top notch service department kind and courteous. And I would refer them to anyone.
Dustin was great to work with. The whole staff was very pleasant. Would definitely recommend to friends and family.
Great service to Reineke Ford and the team at Ford Motor Company for their service and the work that they do
Honest and to the point, even help me understand the service I received. I would recommend 👌
The customer service I have received since I became a customer, has been great! Friendly staff!
Arranged to look at truck with sales manager Blake. They sold truck without calling me I drove 40 miles for nothing. Then they lied and said they did not have my number. Blake, Chock and Kody all lied. BUY ELSEWHERE
Do not buy a vehicle with them, I bought a suv in end of Feb it had been in the shop numerous times recently for over 2 months and then i get it back and it overheats the next day and the manager drops me off a rental with weed under the seat thankfully the rental was dirty and still had the pink slip so I was able to call the previous rental and get them admitting it before I reported it and they have since not returned my vehicle or my calls!!!!
TERRIBLE BAIT AND SWITCH SERVICE APPOINTMENT Called there to have my wipers looked at,made an apt. Wipers started working,called and cancelled appt. They told me of a recall so I scheduled that appointment. When I got there to pick up my vehicle they charged me $90.00 to look at wipers and tell me nothing was wrong
Overall a good experience. However they were a little over book value for the truck and I asked why and they said because of the extensive inspection that is done on their vehicles. Including “windshield wipers”. The first time it rained I had to replace the windshield wipers odd enough. So far in week three I’ve had to replace the rear brakes, the u joints, the hood didn’t latch correctly, I found a crack in the windshield, and I couldn’t open the tailgate.
I have been with this dealership since day 1. I have always used the same salemen, Ricky is an asset and makes each visit so enjoyable and gets me the best deal he can. The service has always been excellent and a p,easure to deal with as well. Wouldn't go anywhere else.
Excellent service, .Never had a problem. Service rep was friendly and accommodating finding oil change coupons to save me money and other expenses not previously known.
Sales was good when I bought my edge. I worked with the body shop last year and they were great. I work with the service department on a regular basis for oil changes and normal checkups for my car. They are quick, friendly and take care of my car in a timely manner.
Austin park was great, informative. Waited with me thru his lunch break, until the financing came through, even though I knew he was hungry, he wouldn't go until I was taken care of.. and got a great deal on a dependable auto.
Took my car in for an oil change. Was treated kindly and in a professional manor. My car was returned to me washed and cleaned inside and out which I greatly appreciated. The service I received was great!
everything went off fine and all the staff was really friendly. The free popcorn and beverages is nice touch as well as the big screen TV.
I have been having service to my vehicle done here for a number of years and have gotten to know the sales team. They have always gone out of there wat to be polite and friendly.
Their cars are overpriced as it is, but I’m 19 years old and was looking to upgrade my mustang. I was looking at a 2016 Mustang GT they had on their lot. The original sales man I was working with was very helpful and true with me. The used cars salesman however I felt like did not take me serious what so ever. He didn’t take me serious and didn’t take my interest legitimately. He also offered a very offensive offer for my trade in mustang. I ultimately bought a 2017 Mustang GT from another dealership about 2 weeks later.
I was very happy with my recent service experience. From being met promptly in the runway to having my service completed quickly and my car being returned clean. I was well taken care of. The price of the works package seemed a bit high in contrast to past dealership visits, but the overall service seemed to be worth the expense.
I have been having my three cars serviced by this dealer for several years. Service has always been quick, and well done. The service writers are courteous and professional. They always give me options and point out possible issues. I will continue to have them service my vehicles.
price of oil change went up more than expected not happy with that.. will consider other options when next time to have oil change. just saying
Good vehicle , with very good,.buy it now pricing. Thanks, for being willing to deal and facilitate the sale. The sale was done in a very timely manner.
Those guy's got me in and out in about an hour. I brought my newly purchased 2006 f150 in because my truck started to misfire and run rough. They quickly found the ploblem and fixed it. I didn't even finish my coffee. Thanks guys
Reineke Ford Lima has always provided us with a great buying experience. This is not our first experience, and every time we are 100% satisfied. We will continue to do business with Reineke Ford Lima in the future.
I had the oil changed and tires rotated on 2017 Edge. Everyone did a good and efficient job. Staff was friendly and did their jobs well.
Me and my family have bought our cars from these locations starting back when it was Lima Ford always had a great experience until recent purchase. Was lead to believe I was getting what I wanted in the Lincoln I purchased and turns out I didn’t receive what I asked for. Was told the vehicle that I feel just to get the sale. Thankful the new and used car sales manager are trying to fix one issue and I am greatful. Did original survey to early before getting vehicle and check everything out went on his word but was ... Read More DealerRater - Nov 22, 2018